FAQs

Upon successful purchase, an order confirmation will be sent to your e-mail. Please present the order confirmation at any Timezone venue within 7 days of purchase. Item is non-exchangeable or refundable.

If you do not receive the confirmation, write to us here

This limited edition gift card functions in the same way as a Timezone Welcome Card. You can load it with game credits, use it to play and store e-tickets for gift redemption.

It can be used at any Timezone venues in Singapore. Find your nearest venue today.

Gift card is valid for 12 months from the date of purchase. Once you use your gift card at any Timezone venues, card balances and e-tickets are valid for 12 months from last play.

Yes. Your gift card is a Timezone Welcome card. You can top up credit and redeem prizes at any Timezone venues in Singapore.

This collectible gift card is governed by the same policies of a regular welcome card.

Yes, you can continue using your Gift Card as a regular Powercard if you do not wish to upgrade.

No, the gift cards are not returnable nor exchangeable.

Yes, find out more about our COVID - Safety Guideline on our website here.